Alas, these fee structure is making an "Empire Strikes Back".
With effect from 2 November 2009, a Convenience Fee is now applicable for all online payments made via credit, debit or charge cards. Please see below for more details on the fee.
What is Convenience Fee?
A convenience fee is charged when payment is made through credit, debit or charge cards. The fee is charged per guest for each way and only applies to the initial booking. Any changes or addition to existing booking is excluded from the Convenience Fee.The fee is non-refundable.
Why is the fee introduced?
To ensure that our guests are provided a comfortable and safe booking environment AirAsia has invested substantially to expand, implement and maintain our online payment systems and especially, to upgrade, enhance and improve the security features for online credit, debit and charge cards payments. The Convenience Fee is to subsidize the costs of the payment systems.
Are there other payment options which do not attract a Convenience Fee?
Yes, the Convenience Fee does not apply to direct debit payments. (meaning online banking direct deposits)
Initially the Convenience Fee was RM5 for one way. Now it has been raised to RM8.
What is your opinion on this? Would you still fly AirAsia and sweep this minor inconvenient fee under the rug? Or would you want AirAsia to scrap it away or factor the fees into the price of the ticket so it looks a clean slate?
